Web conferencing


Frequently asked questions
and answers

FAQ

Here you will find answers to the most frequently asked questions about web conferencing.

General

How does a web conference work?

 

For the web conference you need a PC, a laptop or a tablet with an internet connection. The web conference starts in your browser or on a participation module.

 

You have the option of supporting your web conference with audio: via an additional conference call, all participants can connect to you at the same time by telephone (or PC with headset). Participants and moderators therefore also need a telephone or headset. If you only want the participants to listen, but not to take part in the conversation themselves: then you have the option of booking audio streaming: the participants can then hear what you are saying via loudspeaker on the PC or a headset.

 

At the agreed conference date, all participants join with a click (on the invitation e-mail). As soon as all conference participants are connected, you can begin. Various control functions and additional functions (e.g. participant list and chat) are available to the moderator on his customer area.

Which (technical) requirementes must a web conference meet?

 

To participate you need a PC, a laptop or a mobile device with an internet connection.

 

Hardware and software requirements:

 

To use from the PC (desktop client):

  • Operating systems: Windows XP, Vista, 7, 8, Server 2008, Server 2012, Mac OS X 10.7 and higher
  • Hardware requirements: Internet access (also via proxy) and the requirements specified by the operating system used

 

For the use from mobile devices (web client):

Use browsers that support HTML-5. We recommend:

  • Internet Explorer 8 and higher
  • Firefox 30 and higher
  • Google Chrome 40 and higher
  • Safari 6 and higher
  • Opera 16 and higher

Which is the maximum number of participants allowed?

 

The number of participants is not limited (except for a video conference, which is limited to 8 participants).

 

If there are more than 100 participants, we ask you to announce the conference date in advance as a precaution.

 

If you would like to set a maximum number of participants yourself, you can specify this when booking the conference room - the system then automatically only allows the number of participants you have defined.

What is the difference between a web conference and a web presentation?

 

With a web presentation, you can show the participants easily and simply presentations in the form of a Power Point presentation or a PDF document. Participation takes place very easily on the participant's browser and without any download.

 

With a web conference you have a large number of functions to choose from: You can share your own screen with the participants and show them programs that only run on your computer, you can exchange documents, share a whiteboard and hold a video conference with up to 8 participants. In order to participate in a web conference, the participants have to download and execute a separate module with a click. Installation is not necessary.

Can I create several conference rooms for one account?

 

Yes, you can create any number of conference rooms in your account free of charge, which can then be used by different employees, different areas or for different purposes. However, since the web conference is handled on your online customer area, only one web conference can be held at a time - not several.

How can i invite my participants to the conference?

 

With every booking you will automatically receive generated e-mail invitations from the system to the e-mail address stored in your account. You can use these templates directly or customize them according to your needs and then send them to your participants. The invitation emails contain a direct link to the conference so that your participants can join the conference at the agreed time with one click.

In which language is the web conference avaliable?

 

The conference website is based automatically on the language of the browser: German and English are available. If a different language (e.g. Spanish) is set in the browser, English is automatically used.

Can several employees hold web conferences separately from one another at the same time?

 

No. You can create several conference rooms in your account, but since the web conference runs through your online customer area, only one person can log in at a time. If a second moderator registers, he receives a message that a moderator is already registered. If he logs in despite this warning, the moderator logged in first is automatically logged out.

Billing

How does the billing work?

 

It is billed according to usage, per minute and per participant. Billing takes place once a month at the end of the month. When booking the on-demand tariff, you have no purchase obligations or other fixed costs.

What happens if I don't confer for several months?

 

After registering for the first time, you will have access to your secure customer area, which you can use for your conferences at any time without restrictions. When booking the on-demand tariff, costs are only incurred if you are also conferencing - access is available for the rest of the time, but costs do not arise without use.

 

If you confer regularly, you can book the Professional tariff: Here you benefit from lower minute prices, but you have a calculated minimum usage each month.

Are there any minimum sales or fixed costs?

 

With the On-Demand tariff, you remain completely flexible: there are no minimum sales and no fixed costs. Costs only arise if you also confer. With the Professional tariff, you benefit from very low per-minute prices, but a minimum monthly turnover is set.

Who pays for the web conference?

 

The client bears the costs for the web conference. The participants themselves only pay the connection costs to their Internet provider.

Features

Can I see which participants have joined my conference?

 

Yes. If you activated the participant list when booking the conference room, you can view it in your online customer area during the conference. After the conference, you will also have insight into your past conferences, where all your participants are listed.

Which functions are available to me during a web conference?

 

Many functions are available to you during a web conference via the participation module:

 

  • Show your own screen: Give your participants a view of your entire screen or of selected applications.
  • Access to a participant's screen: Alternatively, a participant can show their screen.
  • Video conferences: Communicate with your participants via video transmission (they need a webcam for this).
  • Chat text messages: Communicate with your participants via text message.
  • Upload and share files: Make files available to your participants directly.
  • Whiteboard: Record your results in writing and / or graphically.
  • Recording a web conference: Make a video recording of your conference.

Do you have other questions? Please contact us, we will be pleased to asnwer to you.

 

 

+49 (0)7 11 - 4 90 90-0
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