FAQ

Here you will find answers to the most frequently asked questions about web conferencing.

How does a web presentation work?

 

For the web presentation you need a PC, a laptop or a tablet with an internet connection. You start the web presentation using your normal Internet browser.

 

After registering in the protected customer area, you can present a prepared presentation (PDF or PowerPoint) here as usual. You then dial in by phone so that your participants can follow you acoustically - directly via browser or on your phone.

 

At the agreed conference date, all participants join with a click (on the invitation e-mail you previously sent). As soon as all conference participants are connected, you can begin. Various control functions and additional functions (e.g. list of participants) are available to the moderator on his customer area.

Which technical requirements musst a web presentation meet?

 

To participate you need a PC, laptop or a mobile device with an internet connection.

 

Hardware and software requirements:

 

For use from the PC (desktop client):

  • Operating systems: Windows XP, Vista, 7, 8, Server 2008, Server 2012, Mac-OS X 10.7 and higher
  • Hardware requirements: Internet access (also via proxy) and the requirements specified by the operating system used

For the use from mobile devices (web client):

Use browsers that support HTML-5. We recommend:

  • Internet Explorer 8 and higher
  • Firefox 30 and higher
  • Google Chrome 40 and higher
  • Safari 6 and higher
  • Opera 16 and higher

 

 

Which is the maximum number of participants allowed?

 

In an web presentation is the number of participants not limited. If there are more than 100 participants, we ask you to announce the conference date in advance as a precaution.

 

If you would like to set a maximum number of participants yourself, you can specify this when booking the conference room, the system then automatically only allows the number of participants you have defined.

What is the difference between a web presentation and a we conference?

 

With a web presentation, you can show the participants easily and simply presentations in the form of a Power Point presentation or a PDF document. Participation takes place very easily on the participant's browser and without any download.

 

With a web conference you have a large number of functions to choose from: You can share your own screen with the participants and show them programs that only run on your computer, you can exchange documents, share a whiteboard and hold a video conference with up to 8 participants. In order to participate in a web conference, the participants have to download and execute a separate module with a click. Installation is not necessary.

Can I create multiple conference rooms for one account?

 

Yes, you can create any number of conference rooms in your account free of charge, which can then be used by different employees, different areas or for different purposes. However, since the web presentation is handled on your online customer area, only one conference can be held at a time, not several.

 

If you have a need here, you can create additional users in your customer area. Billing takes place centrally on a customer number.

How can I invite my participants to the conference?

 

With every booking you will receive automatically generated e-mail invitations from the system to the e-mail address stored in your account. You can use these templates directly or customize them according to your needs and then send them to your participants. The e-mail invitations contain a direct link to your web presentation so that your participants can connect to the web presentation at the agreed time with one click.

In which language is the web presentation available?

 

The web presentation website is based automatically on the language of the browser: German and English are available. If a different language (e.g. Spanish) is set in the browser, English is automatically used. You can of course give the presentation in any language.

Can several employees simultaneously carry out several web presentations separately?

 

No. You can create several conference rooms in your account, but since the web presentation runs through your online customer area, only one person can log in at a time. If a second employee logs in, he receives a message that another person is already logged on. If he logs in despite this warning, the person logged in first is automatically logged out. If you need several employees to present a web presentation at the same time, you can create additional users in your customer area.

Do you have other questions? Please contac us, we will be pleased to answer to you.

 

+49 (0)7 11 - 4 90 90-0
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