Conference call


Frequently asked questions
and answers

FAQ

 

Here you will find answers to the most frequently asked questions about conference calls.

General

How does a conference call work?

 

For a conference call, all participants dial in to the conference system via their normal telephone (landline, mobile phone or PC with Internet connection and headset) using a dial-in number and enter the virtual conference room with the access code provided to them (dial-in conference call). Alternatively, the conference call can also be organized in such a way that all participants are automatically called by the system at the agreed time and automatically added to the conference (dial-out conference call). The moderator can control the conference via Internet or via his telephone keypad and thus carry out various functions.

Which (technical) requirements must a conference call meet?

 

All you need to participate in a conference call is a normal telephone with tone dialing. Alternatively, dial-in via Internet (VoiP) is also possible. For this you need a PC, laptop or tablet with loudspeaker and microphone (e.g. headset) as well as an internet connection.

Is there a limit to the number of participants in a conference call with central-meeting?

 

No, basically the number of participants in a conference call is unlimited. If there are more than 100 participants, we ask you to notify the conference date in advance to be on the safe side.

 

If you would like to set a maximum number of participants for your conference call yourself, you can do this when booking the conference room - once the maximum number of participants you have defined has been reached, no further participants will be admitted to the conference.

Are there dial-in numbers abroad?

 

Yes, there are landline dial-in numbers for Germany, Austria and Switzerland - these can be reached worldwide and from any telephone. We also offer free dial-in service numbers for the following countries: Argentina, Australia, Belgium, Brazil, China, Denmark, Estonia, Finland, Greece, Great Britain, Hong Kong, Ireland, Iceland, Italy, Japan, Canada, Colombia, Lithuania, Luxembourg, Malaysia, New Zealand, Netherlands, Norway, Austria, Peru, Philippines, Poland, Portugal, Russia, Sweden, Switzerland, Singapore, Slovakia, Slovenia, Spain, South Korea, Taiwan, Thailand, Czech Republic, Hungary, Uruguay, USA, Cyprus .
Do you need access numbers in other countries? Then ask us!

Can I create several conference rooms for different conferences?

 

Yes, you can create as many conference rooms as you want in your protected customer area free of charge and use them flexibly at any time according to your needs.

How can i invite my participants to the conference?

 

With every booking, you will receive invitation e-mails automatically generated by the system with all the information required for the participants to dial in to the e-mail address stored in your account. You can send these templates directly to your participants or customize them as you wish before sending them.

Do I have to specify a language for all participants in the navigation menu during the conference call?

 

No. Each participant can choose his own language. German, English and French are available.

Do I have to commit to one dial-in number for all participants?

 

No. Each participant can dial the dial-in number that is most convenient for him. By entering his access code he is automatically added to your conference.

Can several employees hold conference calls at the same time?

 

Yes. You can create as many conference rooms as you like in your customer account, each one has individual access codes that you can use independently of each other and thus also in parallel. In this way, your employees can also hold different conferences at the same time.

Do I have to dial in by phone or can I also use the PC?

 

Yes. For every conference call, you can decide whether you want to participate by phone or by PC with a headset (VoIP).

Can I use again a conference that has already been held?

 

Yes. You can use an "anytime conference" several times because it has no fixed date. You can use them as long and as often as you want or until you delete them.  Alternatively, you can also copy a conference that has already been held and start again.

Do I always have to enter a PIN to participate?

 

If you dial in by phone using the dial-in number, you must always enter a PIN. Alternatively, you can be called via the participant portal (dial-out) or participate via computer (VoIP), in which case you do not need to enter your PIN.

What happens if a participant cannot be reached during a call through a dial-out conference?

 

If you use the online customer area, you can have the participant called from the system during the conference. Alternatively, you can give him a dial-in number and the PIN for the conference so that he can still dial-in.

Billing

How does the billing work?

 

It is billed depending on usage, per minute and per participant. Billing takes place once a month at the end of the month. When booking the on-demand tariff, you have no purchase obligations or other fixed costs.

What happens if I don't confer for several months?

 

After registering for the first time, you will have access to your secure customer area, which you can use for your conferences at any time without restrictions. When booking the on-demand tariff, costs are only incurred if you are also conferencing - access is available for the rest of the time, but costs do not arise without use. If you confer regularly, you can book the Professional tariff: Here you benefit from lower minute prices, therefore you have a minimum usage each month.

Are there any minimum sales or fixed costs?

 

With the On-Demand tariff, you remain completely flexible: there are no minimum sales and no fixed costs. Costs only arise if you also confer. With the Professional tariff, you benefit from very low per-minute prices, but a minimum monthly turnover is set.

Who will pay for the conference call?

 

The client bears the costs for the conference call. The participants themselves only pay the connection costs for the dial-in number to their telephone or Internet provider.

Features

Can I see which participants have dialed into my conference?

 

Yes. If you use the online customer area during the conference and activated the participant list when booking the conference room, you can see all of your participants. You can show and hide the list of participants using a button. After the conference you also have an insight into your past conferences, where all your participants are listed.

Can I exclude individual participants from the conference?

 

Yes. The moderator has the option of controlling the conference via the telephone keypad or via the online customer area.

Can i close the conference?

 

Yes. The moderator has the option of closing the conference using the telephone keypad or the online customer area so that nobody can dial in. The process can also be undone during the conference.

Do you have other questions? Please contact us, we will be pleased to answer you.

 

+49 (0)7 11 - 4 90 90-0
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